Viktor Illyich, who is in London, talks to a man named Dale over the phone about an issue with Viktor’s television; Dale says he cannot get an engineer to help him, and Viktor must schedule an engineer through a website. The narrator reveals information about Viktor’s past as a spy, such as how he had the nickname The Bullet and could convince people to do what he wanted by listening to them (rather than torturing them). He listens to Dale’s concerns about his career and life, and Dale gets someone out to fix Viktor’s television immediately. Viktor hears an alert—a gunshot—for an email address that no one should know. He opens an email that has two pictures attached.

Joyce thinks about Heather’s murder and the questions it raises. Elizabeth asks Ibrahim to visit Connie again, and Joyce wonders if Connie is Heather’s murderer. She noticed how excited Chris was to meet Mike and now considers the notes Mike mentioned. Joyce is also curious about Pauline, due to her effect on Ron since they’ve been spending time together.